Position: Office Assistant
Department: Administration
Division: Action Center

Rate of Pay: $14.00/hr.

Nature of Work:
The Action Center is the City’s information exchange center between City departments and local residents. An Office Assistant in this division will log the requests into a citywide software system and the appropriate department will be notified to address the problem established. This position includes skilled clerical work that requires initiative, independent judgement, and discretion in various administrative duties. Incumbent may deal on a continuing basis with delicate or confidential matters. Work involves considerable contact with the public and with other City departments. Position requires high level of computer skill and excellent telephone skills.

Examples of Work:
• Handles confidential matters, reports, etc.
• Enters, composes, and edits information on computer terminal.
• Receives and screens complaints and requests from citizens and makes proper referrals.
• Handles inquiries and responses to citizens in a professional and efficient manner.
• Composes emails, letters, and memos as needed.
• Performs related work as required.

Qualifications:
High school diploma or G.E.D. equivalent; two (2) years of experience in responsible related work; or equivalent combination of education and experience. Must possess a great attitude and excellent customer service skills. Ability to establish and maintain effective working relationships with the public and with other City employees and to deal with public relations problems courteously and tactfully. Operational knowledge of copiers, fax machines, multi-line phone systems and other office equipment. Must be proficient in computer processes and programs including in Microsoft Word, Excel, and Outlook. Familiarity with AS-400 Systems is a plus. Will require training in Entergov software. Should have the ability to type at least 60 WPM. Will be required to successfully pass a typing test and/or an administrative skills test.