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Hub City Transit

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Notice:  The Hub City Transit Service will be closed on Monday, May 27 in observance of Memorial Day. Services will resume at the regular time on Tuesday, May 28. 

INTRODUCTION

The Mass Transit Division is to provide alternative and innovative means of public transportation for the citizens of Hattiesburg at a low cost. Hub City Transit provides services for the elderly and ministration, providing transportation for 10,580 on four fixed routes and 4,362 elderly and disable person with its demand response program.

The Federal Transit Administration funds the Hub City Transit with yearly allocations. Currently, the earmarked funds from FTA has allowed the city to transform the old Hattiesburg Train Depot to a new Hattiesburg Intermodal Center at a cost of $7.4 million dollars. The Depot will function as the main terminal for the Hub City Transit.

Click here to view & download the newest HCT brochure.

DEMAND-RESPONSE PARA TRANSIT SERVICE

HUB CITY TRANSIT provides Para Transit Services Monday through Friday from 6:00 a.m. to 6:30 p.m., for qualified individuals with mobility impairments who are unable to use Fixed Route Service. Our Para Transit Service is a demand-responsive, advance reservation, address-to-address and door to door service. Eligible passengers are required to live within Hattiesburg City limits of service area. Wheelchair accessible vehicles are available to assist in transporting persons with disabilities.

An ADA Para Transit Eligibility Application will be used to determine your eligibility for HCT Para Transit Service. This information is confidential and will not be shared except with persons involved with HCT Transits eligibility determination process. The application processing time is approximately two weeks, and individuals will receive a written notification letter by mail. Re-Certification for Para Transit Service is required every three years.

HCT PARA TRANSIT ELIGIBILITY FORM
HCT PARA TRANSIT PASSENGERS GUIDE

HELPFUL TIPS WHEN CALLING:

► Have pencil and paper ready
► Be ready to tell the Receptionist:

1. Your name and address where you want to be picked up from and provide complete physical address.
2. Where you are going - Name of Business or Dr.’s Office and its complete physical address.
3. The time you would like to get there or the time of your appointment.
4. You may request a return trip from your destination.
5. If you have an escort or personal care attendant traveling with you.

► Be prepared to have an alternate time to conduct your business in case we are unable to meet your requested time.

ONE to FOURTEEN DAYS ADVANCE NOTICE IS NEEDED WHEN CALLING TO SCHEDULE AN APPOINTMENT.

PLEASE CALL 601.545.4670 TO SCHEDULE YOUR TRIP.

DEMAND RESPONSE POLICIES

CANCELLATION POLICY:

An hour advance notice is required to cancel transportation services. Three cancellations within a thirty-day period may result in forfeiture of regular (subscription) transportation services.

NO-SHOW POLICY:
Failure to show-up at your pickup location at the designated time of pickup and failure provide an hour cancellation notice is considered a NO-SHOW. Three NO-SHOWS within a thirty-day period may result in suspension of transportation services for one month (30 day).

PICKUP POLICY:
HCT utilizes a 45-minute window for scheduled passenger pickups. The window is defined as follows: A passenger calls to schedule transportation services at 9:00 a.m. HCT Transit can arrive to pick up the passenger as early as 8:30 a.m. or as late as 9:45 p.m., from the scheduled time of pickup.

WAIT POLICY:
Drivers are only allowed to wait 5 minutes for the passenger (s) to show. If the passenger(s) do not show up within this period, the pickup is considered a NO-SHOW. HCT drivers are not allowed to wait while a passenger conducts business. A return trip will need to be scheduled or the passenger may call for a pick up when ready.

FIXED-ROUTE PARA TRANSIT SERVICE:
The fixed route service provides transportation to all citizens of the Hattiesburg area. There are four routes, which run Monday thru Fridays. All routes start at 6:00 a.m. to 6:30 p.m., from the newly renovated Hattiesburg Intermodal Facility (Train Depot) located at 308 Newman St.

CALLING OUT STOPS:
In accordance with the Americans with Disabilities Act of 1990 (ADA), all operators on fixed route services announce stops as follows:
► Major stops/time points along the route
► Transfer locations and routes which serve them
► Major intersections
► Stops upon request
This service provides any passenger with information and orientation along the route and throughout the service area.

HCT APPLICATION FOR DISABLED AND HANDICAPPED CITY BUS PROGRAM
HCT APPLICATION FOR SENIOR CITIZENS CITY BUS PROGRAM

MAPS & SCHEDULES
HUB CITY TRANSIT offers four different fixed bus routes that cover the city of Hattiesburg; Route 1 - Hardy Street, Route 2 - Dabbs & Cloverleaf, Route 3 - Mobile & Broadway, and Route 4 - Palmer's Crossing.

CLICK HERE FOR A LIST OF BUS ROUTE MAPS & SCHEDULES

STAFF
Mass Transit/HCT Staff
Vincent Nelms - Hub City Transit Division Manager
601.545.4670
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Sharon Bolton - Office Manager, Hub City Transit
601.545.3356
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Cheryl Turnage - Office Assistant, Hub City Transit
601.545.4671
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