ACTION CENTER'S MISSION:
"To assist in providing fast, friendly, and efficient services to the citizens of the City of Hattiesburg."

PURPOSE:

The City of Hattiesburg's Action Center is the information exchange center between city departments and local residents. When a citizen calls with a concern, an Action Center operator will log the request into a new citywide software system (EnerGOV) and the appropriate department will be notified to address the problem.   The caller will receive a tracking number to call back and check on the status of their request.  Examples of a service request may include:  potholes, stray animals, abandoned vehicles, trash and litter, overgrown lots or dilapidated structures, etc. 

CONTACT US:

There are several ways to contact the Action Center to report a problem:

• Submit a request using the Action Center Web Form
• Email us at  This e-mail address is being protected from spambots. You need JavaScript enabled to view it
• Call us at 601-545-4500

When calling the Action Center, please provide the following:

•        YOUR NAME
•        YOUR ADDRESS
•        YOUR TELEPHONE NUMBER
•        ADDRESS/LOCATION WHERE THE PROBLEM EXISTS
•        A BRIEF DESCRIPTION OF THE PROBLEM  

* Please call for “non-emergency” requests ONLY.  For "emergency" requests for police, fire and emergency medical services, dial 911.

ACTION CENTER HOURS OF OPERATION:

Monday - Friday, 8:00 AM to 5:00 PM

After 5:00 PM weekdays, calls are transferred to the Public Works dispatch office.

The Action Center is here to:

• Route service requests to appropriate city government departments
• Provide a forum for citizens to make suggestions about city services and departments
• Provide a way to track the progress of service requests
• Answer questions citizens have concerning city organizations and services
• Assist citizens in obtaining city services in a  fair and efficient manner

The Action Center DOES NOT

• Handle requests for service for agencies other than the city of Hattiesburg (i.e. Forrest County, Lamar County, the State of Mississippi, or the Federal Government)
• Physically resolve service requests